Privacy Policy

At Cozy Up Wool, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our website (the “Site”). By using the Site, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide to us, as well as information that is automatically collected when you use the Site.

Personal Information You Provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information when placing an order

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and actions taken on the Site
  • Referring source and access times

This information helps us operate the Site, fulfill orders, and improve the user experience.

2. How We Use Your Information

  • Process and fulfill orders
  • Communicate with you about orders, shipping, or customer service
  • Send marketing emails or promotions (if you opt in)
  • Improve our website, products, and services
  • Conduct internal analytics and business operations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We may share your information with trusted third parties only as necessary to:

  • Process payments
  • Ship orders
  • Provide customer support
  • Perform analytics or marketing services on our behalf

These third parties are required to keep your information confidential and may only use it to perform services for Cozy Up Wool. We may also disclose information if required by law or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Enable essential site functionality
  • Analyze site traffic and usage
  • Improve marketing and advertising efforts

You may disable cookies through your browser settings, but doing so may affect how the Site functions.

5. Text Messages and Communications

If you provide your phone number, you may receive transactional messages related to your orders. If you opt in to marketing communications, you may also receive promotional messages. You may opt out of marketing messages at any time by following the unsubscribe or opt-out instructions provided. Message and data rates may apply.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive payment information is encrypted during transmission using industry-standard security technologies. However, no method of transmission over the internet is completely secure.

7. Children’s Privacy

Our Site is intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last Updated” date at the top of this page. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

9. Contact Information

Cozy Up Wool / Greenfleece Fiber Mill LLC
1177 Route 9
Castleton-on-Hudson, NY 12033
United States
Phone: 518-618-2486
Email: Greenfleece.Fiber@gmail.com